But 37signals are just neglecting their ... There’s been a bit of a spat between 37signals and Get Satisfaction today, after Mike Stanley took offence at Get Satisfaction’s efforts to get companies to take notice of their customers. I really admire Get Satisfaction for the way it sort of shames companies who don’t provide good...

The internet will make you accountable f... I wouldn’t normally advocate reading The Sun, but as much as it pains me to do so I need to make a point. A woman has apparently initiated divorce proceedings against her husband after spotting his car outside another woman’s house, on Google Street View. “Top media laywer Mark Stephens”...

How MPs can use Twitter to their advanta... I’m pleased to say that my local government is pretty good at this whole internet thing. The Lichfield District Council web site should definitely be looked up to by other councils and they’re also on Twitter along with the tourism folks. But as recent talk has shown, some MPs don’t...

Government asks for 2Mbps, Virgin offers... First, let’s forget those who don’t want broadband for a second and consider only those who have and use broadband services. I’ll keep this short. How can the UK Government possibly think that asking for 2Mbps in it’s preliminary Digital Britain report is anywhere near acceptable? Virgin,...

Reasons to use Twitter: Real life user e... This is the first of (hopefully) many posts highlighting ways in which businesses can use Twitter. I’ll be trying to use examples whereever possible. First: Real-life user experience feedback. Frustration at Google AdSense led @tonypiper to tweet, Adsense has got very confusing recently. A great...

Citizen journalism: Friend or foe to tra... Recently I’ve become involved in a relative new project, The Lichfield Blog. As you may gather from the name it’s a blog, about Lichfield. I’m really proud to be part of something that has such a switched on and engaged little team behind it. It was especially gratifying to watch as...

I don’t want broadband, leave me a... There is a lot of buzz at the moment about broadband in Britain, mainly thanks to the Digital Britain report. I’m a firm believer in technology as a driver of innovation, entrepreneurship and job creation so I definitely see that as a good thing. That said, I have a feeling it might be mis-directed....

Is Google deliberately pricing itself ou... I was one of many who were shocked yesterday when Google announced the changes in Checkout processing fees. They’ve also announced that AdWords spend will no londer fund free processing of transactions. In fact, it turns out the new fees are almost identical to PayPal’s fees. Plenty of sellers...

The Guardian should know better... I like the Guardian, probably because it’s so tech savvy, but I was dissapointed reading Simon Hoggart’s column (via The Lichfield Blog) having a bit of a moan about Michael Fabricant MP’s use of Twitter. Hoggart takes the typical response to seeing Twitter; “I don’t understand...